USER EXPERIENCE 

Successful products

are driven by positive

user experiences

ABOUT

The LA approach is to identify what experiences people actually want and then translate these into successful, workable, commercial solutions. The term UX has to some extent been hijacked for use in the ‘digital world’ but we apply our knowledge and experience to all aspects of the design process, be it digital, physical or emotional to understand and satisfy unfulfilled user needs.

We apply our knowledge and experience to all aspects of the design process, be it digital, physical or emotional

Float Rower

 

Float Rower is an excellent example of user‘s experience being utilised to define and refine the simulation of rowing on water. Serious rowers understand the many physical and psychological elements that have to combine for a successful outcome and conventional rowing machines provide a very small percentage of what’s required.

Having created a proposition that rower’s would find such a device worthwhile, the next stage was to replicate the behaviour of a boat on water and also how the rower’s reactions influence balance and fluidity. The approach was to design and build a number of mechanical rigs to test the principles and these are best described as ‘experiential prototypes’.

Rowers were invited to take part in user trials and their feedback was videoed along with any useful observations regarding possible improvements.

The final solution simulates pitch and roll with a moving resistance mechanism to replicate the real ‘feel’ of rowing. In addition there are separate systems for left and right oars so that individual forces can be measured and the concept of steering incorporated. This can all be displayed and recorded on a sophisticated user interface that helps to link cause and effect to improve rowing technique. We have created a much better training aid for rowers and a vastly superior workout for those just looking to exercise at home or in the gym.

The Chorus project was the largest undertaken by ELGA in its 75 year history

Chorus

 

The Chorus project was the largest undertaken by ELGA in its 75 year history and the level of investment necessitated that a commercial success would depend on the solution meeting all user requirements and expectations. A previous ground breaking product, also designed by LA, had altered user perception about how purified lab water could be dispensed in a more flexible manner and Chorus was intended to build on this success. The concept was to create a modular system of assemblies that could be configured in many different ways to provide tailored solutions to meet different laboratory and user needs.

This was a project with many different stakeholders and they were all important participants in an exercise where schematic full size ‘design elements’ were prototyped and literally used as building blocks to demonstrate what might be possible whilst establishing what was actually wanted.

There is considerable user driven innovation. Simple haptic controls provide highly controllable dispensing rates and a ‘halo’ of light projected on to the instrument body enhances its physical presence whilst allowing the product status to be monitored over long distances.

GE ship control system

 

User experience and testing is of critical importance when designing ships bridge systems as the consequences of human failure can be disastrous. The internal and external environments have considerable impact on the ability to control ships to very fine tolerances, especially when they have to be positioned above a fixed point on the ocean bed. This is achieved by combining a number of input and output devices, some physical, some digital and some a combination of both.

The project broke new ground with the introduction of large format touch screens which opened up opportunities that were previously not available. These were used in conjunction with more traditional ‘electro mechanical’ physical controls and all interactions had to take into account a ‘pitching’ and ‘rolling’ ship, where operators may need to support themselves by gripping integrated handle details.

The graphical user interfaces operate in bright sunlight and at night so needed two versions that don’t create any confusions or possibilities for user error. The different screens were mocked up to allow user participation and tested using role playing techniques to simulate the different activities that occur concurrently whist controlling the vessel.

In addition, custom control panels were developed using light pipe technology to act as prompts and to make it clear which control devices were ‘active’ and which should not be used at any moment in time.

This project is the latest of many LA involvements with marine control systems and whilst we have a great deal of experience and knowledge, the introduction of new technologies makes the whole subject of new user experiences fresh and challenging.

OTHER SERVICES YOU MAY BE INTERESTED IN
User Interface Design
Modelmaking & Prototyping
Industrial Design

LA Design

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